30-Day Money-Back Guarantee
At Byloribrooks, your satisfaction comes first. If your order isnāt quite right, you can request a return within 30 days of receiving it. Simply contact our customer care team, and weāll guide you through the process.
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Marcy - Women's Cowl Neck Oversized Poncho Top
$99.99
Sale price
$99.99
Regular price
Free size exchanges. Order your usual size, if the fit isn't right, we'll reship a replacement size for free.
This poncho-style top features a generous draped shape with a wide cowl neckline for a relaxed, modern silhouette. The asymmetrical hem and statement chest pocket add definition to its loose proportions.
- Draped Cowl Neck ā The wide raised neckline folds naturally around the neck, creating volume and a distinctive sculpted shape.
- Oversized Poncho Cut ā A broad body and wide sleeves form a loose silhouette with plenty of natural draping.
- Statement Chest Pocket ā The oversized flap pocket adds a practical, utility-inspired detail to the minimal design.
Secure
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checkout
30-Day
Returns
Returns
Fast
Customer Service
Customer Service
FAST & INSURED SHIPPING
We ship all orders using a secured and insured shipping method with renowned local carriers.
If your order gets stuck or lost in transit, we'll resend the whole order for FREE.
Shipping Costs
Shipping: $8.99 AUD Standard, FREE Shipping over $200 AUD
Shipping Range
- Delivery Area: We currently ship to Australia only.
Total Delivery Time:Ā Ā 5-13 business days
divided in:
- Handling Time: 1-3 business days (Monday to Friday)
- Transit Time:Ā 4-10 business days (Monday to Friday)
- Cut-off Time: Orders placed before 5:00 pm AET will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Process
- Courier Services: We use reliable local carriers for last mile transit such as Australia Post.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. We reship damaged orders for free.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance. We reship lost orders for free.
For more information visit ourĀ Shipping policyĀ page.
30-DAY MONEY-BACK GUARANTEE
Within 30 days of having received your order you can exchange or return it.
Policy Overview
- Return Period:Ā 30 days from the delivery date
- Refund Processing Time:Ā 10 business days from receipt of your returned item
- Return Shipping Costs: Covered by the customer for change-of-mind returns. Defective, damaged or incorrect items and size exchanges do not need to be sent back ā we ship a replacement free of charge.
- Restocking fee:Ā We do not charge a restocking fee.
Order Cancellations
You can cancel your order within two hours of placing it by contacting our customer service team. After those two hours your order is locked for fulfilment and can no longer be cancelled ā please wait for it to arrive and then follow the steps in our refund policy to return it.
Return Conditions
- Item Condition: The item must be unworn and unwashed in its original packaging. Trying an item on for fit is fine.
- Receipt or Proof of Purchase: Required for all returns.
For full details, read our refund policy.
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FAQs
1. Which payment methods do you accept?
At Byloribrooks, we offer a seamless and secure checkout experience with a variety of trusted payment options. These include major providers such asĀ Visa, Mastercard, Google Pay and Apple Pay.
2. What if my item doesnāt fit?
If your item isnāt the perfect fit, reach out to our support team and we'll arrange a free reshipment in a different size as we currently offer free size exchanges.
3. What if my item arrives damaged?
We take great care in quality control, but if something isnāt right, weāre here to help.
- Report Timeframe:Ā If your item arrives damaged or defective, please contact us within 48 hours.
- Resolution:Ā We'll arrange a replacement at no cost by resending the item to your address.
- Requirement:Ā Please provide a photo of the damage when contacting our customer service team atĀ support@byloribrooks.com.
4. How should I care for my garment?
To preserve the quality and longevity of your Byloribrooks pieces, we recommendĀ washing at lower temperaturesĀ using a gentle cycle.
This helps maintain the fabric while also being more environmentally conscious.
5. Returns, refunds & cancellations
- Return Window:Ā You have 30 days from the day you receive your order to request a return. Read our refund policy for more information.
- Eligibility:Ā To be eligible, please ensure the item is unworn and unwashed in its original packaging ā trying an item on for fit is fine.
- How to Start:Ā If you wish to return your item, please contact us atĀ support@byloribrooks.com
- Cancellations: You can cancel within 2 hours of ordering by contacting our support team.